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100% Hand-knotted
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Frequently Asked Questions

About Your Order

 

Order Help

 

When will my order arrive?

Expect your order to ship within 1 to 4 days.

 

How do I track my order?

When you place an order, you will receive an order confirmation email. If you can’t find your order confirmation email in your inbox, there’s a good chance it may be in your spam or junk mail folder. Once your order has shipped, you’ll receive an email with your order tracking information and estimated delivery date. You can click on the order tracking link directly in the email or enter your tracking number on the courier website

 

How can I cancel my order?

All cancellations must be requested within 48 hours of placing your order.

If you would like to cancel your order, please email our Customer Care team at [email protected]

 

I placed an order but haven’t received my order confirmation. What should I do?

If you can’t find your order confirmation email in your inbox, there’s a good chance it may be in your spam or junk mail folder.

We recommend checking there first. If you still can’t locate it, please contact us to request another order confirmation email.

 

How do I log in to my customer account?

If you already have a Kelimshop account, go to our Account Login Page and follow the prompts.

If you don’t have a Kelimshop account yet, you may go to the same login page and create your account.

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By creating an account with our store, you will be able to move through the checkout process faster, store multiple addresses, view and track your orders in your account, and more.

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