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Shipping & Returns Policy

SHIPPING

We offer FREE shipping. Please allow up to 1-3 business days (excluding weekends and holidays) to process your order for shipment from our warehouse.

Delivery time takes up to 3-5 business days. Note that the estimated number of days are in business days and that the delivery time is an estimate, not a guarantee. Once your order has been shipped, you will receive a shipment confirmation email with your tracking number.

RETURNS

All packages are inspected prior to outbound delivery to ensure that your order arrives in perfect condition. If for any reason you are unhappy with your purchase, you are welcome to return it within 14 days of receiving the order for a full refund of the merchandise cost.

All returned items should be in new and unused condition, and with all original packaging (or equivalent). Upon receipt of your return, we will review the package to ensure that it is in proper condition. The refund will be processed back to your original method of payment within approximately 3-5 business days following receipt.

Replacements

If you believe that you have received a product that was damaged during shipment, incorrect merchandise, or a defective item, please contact [email protected] within 14 days to receive a replacement piece. Please include images of the damage when contacting Customer Support.

Return instructions

If you plan to return a purchased item, please email us at [email protected]. We will respond to your request within 24 hours.

You may use any shipping company of your choice to return the product. We recommend FedEx, DPD, or DHL.

To ensure that you receive a timely refund, please reply to our email with the tracking number of your return package so that we can actively track its expected time of arrival.

Return shipping cost

Please kindly note that our shipping policy offers free shipping but it does NOT cover the cost of return shipping.

Processing of claims

If your package has been returned to our warehouse in its original condition, you will receive your refund back to your original method of payment within 1-3 business days.

If the package arrives damaged, you may not receive a proper refund. To prevent this, please ensure that you return the merchandise in its original (or equivalently secure) packaging.

If you request a replacement piece and our warehouse runs out of stock, we will provide an ETA for when your item will restock or we will issue you a partial refund.

 

 

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