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100% Hand-knotted
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Shipping & Returns Policy

SHIPPING

 

We offer FREE Shipping. You can shop confidently knowing that we have the best prices in the industry, in addition to offering the best-curated selection of decor.

 

Delivery time

 

Please allow up to 1-3 business days (excluding weekends and holidays) to process your order for shipment from the warehouse.

 

Note that the estimated number of days are in business days and that the delivery time is an estimate, not a guarantee. Once your order has shipped, you will receive a shipment confirmation email with your tracking number.

 

 

RETURN

 

We take great pride in the craftsmanship of our merchandise. All packages are inspected prior to outbound delivery to ensure your order arrives in perfect condition. If for any reason you are unhappy with your purchase, you are welcome to return it within 14 days of receiving the order for a full refund of the merchandise cost.

 

All return items should be in new, unused condition, with all original packaging (or equivalent). Upon receipt of your return, our warehouse will review the package to ensure that it is in proper condition. The refund will be processed back to your original method of payment approximately 3-5 business days following receipt.

 

Replacements

 

We stand behind each product you receive. If you believe you have received a product that was damaged during shipment, incorrect merchandise, or defective item, please contact [email protected] within 14 days to receive a replacement piece. Please include images of the damage when contacting Customer Support.

 

Return instructions

 

If you plan to return a purchased item, please email us at [email protected]. We will respond to your request with 24hrs .

 

You may use any shipping company of your choice to return the product. We recommend FedEx, DPD, or DHL.

 

To ensure you receive a timely refund, please reply to our email with the tracking number of your return package so that we can actively track its expected time of arrival.

 

Return shipping cost

 

Please kindly note that our shipping policy offers free shipping. It does not cover the cost of return shipping.

 

Processing your claim

 

If your package returns to our warehouse in original condition, you will receive your refund back to your original method of payment within 1-3 business days.

 

If the package arrives damaged, you may not receive a proper refund. To prevent this, please ensure that you return the merchandise in original (or equivalently secure) packaging.

 

If you request a replacement piece and our warehouse runs out of stock, we will provide an ETA for when your item will restock or we will issue you a partial refund.

 

 

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